Dial 711 to reach the California Relay Service (CRS). If you have limitations seeing, hearing, speaking, remembering or moving, specially-trained Communications Assistant (CA) can relay telephone conversations for all of your calls.
Dialing 711 is for everyone, not just those who have difficulty hearing on a standard telephone. Friends, family, and business contacts can dial 711 for relay calls, too.
If you prefer having your calls immediately answered in your mode of communication, dial one of the toll-free modality- and language-specific numbers below. The call will be routed to the CRS provider.
For TTY/VCO/HCO to Voice calls
For Voice to TTY/VCO/HCO calls
For Speech-to- Speech calls
English & Spanish: 1-800-854-7784
CRS provides a variety of modalities: Modal ties are the type of service used based on the communication needs of the call parties.
Federal regulations specify very strict confidentiality requirements for CAs of all relay services. No part of the conversation that takes place between callers is revealed or recorded in written, verbal, or any other form. CRS CAs do not participate in the conversation and acquire no benefit from information relayed.
Learn more from the California Public Utilities Commission's Deaf and Disabled Telecommunications Program.
Some of the content on this page was adapted from the California Public Utilities Commission, Deaf and Disabled Telecommunications Program website., and from the 211 Bay Area website.