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Internal Affairs Unit

Last modified: 4/6/2016 8:35 AM

Department Mission Statement

The mission of the Santa Clara County Probation Department is to reduce crime and protect the community through prevention, investigation, supervision services, and safe custodial care for adults and juveniles. As an integral part of the justice system, the Department is committed to building partnerships with the community and restoring losses to victims of crime and the public through innovative programs that stress offender accountability and the development of competency skills. 

Internal Affairs Unit

We strive to meet this mission, and continuously review policies and processes to ensure operational efficiency. Because public input is important to us, the Department has an Internal Affairs Unit, which investigates all complaints filed with the Department.

In accordance with Section 832.5 of the Penal Code, “each department or agency in this state that employs peace officers shall establish a procedure to investigate complaints by members of the public against the personnel of these departments or agencies, and shall make a written description of the procedure available to the public.”  Members of the public, clients or minors under the jurisdiction of the Probation Department, and departmental employees, have the lawful right to file a complaint relating to performance or alleged misconduct within the Santa Clara County Probation Department.

A complaint is defined as an allegation of a specific act or omission by an employee in violation of law, regulation, or policy or procedure of the Department or County.  If you make a complaint knowing that it is false, you can be held liable and prosecuted in accordance with the law.

The Department takes all complaints very seriously.  The Internal Affairs Unit will receive, document, and investigate, as required, all allegations of misconduct or neglect of duty involving its personnel.  Prompt action will be taken to review, investigate, and respond to each complaint filed in the Internal Affairs Unit. 

The Department’s procedure for handling complaints is a public document and is available for review Monday through Friday, 8:00 am to 5:00 pm at 2314 North First Street, San Jose, CA 95131, or on this website.  Any personnel actions that may result from a complaint are confidential and precluded by law from disclosure.

Process for Filing:

  • On this website you will find a Citizens’ Complaint Form.  Although you may make a complaint  by telephone, we ask that you please submit a written complaint, using a Citizens’ Complaint  Form.  Please mail or deliver the completed and signed form to the following address:

Santa Clara County Probation Department
Internal Affairs Unit
2314 North First Street
San Jose, California 95131

Citizen Notification:

  • A closing letter will be mailed to you within 30 days of completing an investigation. Pursuant to  Section 832.7(e)(1) of the Penal Code the letter will include:

1. The disposition of the complaint, and

2. An explanation of confidentiality restrictions imposed under Section 832.7(a) of the Penal Code.

If, at any time, you have questions about filing a complaint or a pending investigation, please call our Internal Affairs Unit at (408) 435-2150.  Business hours are 8:00 am to 5:00 pm, Monday through Friday. 

E-mail Internal Affairs Unit: