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Update Regarding Services Through Reentry Resource Centers and their Partners During the Coronavirus Directive

Updated 4/3/20

During the COVID-19 shelter in place directive if you need services through the Reentry Resource Centers (RRCs) in San Jose or Gilroy, please see alternative options for connecting to those services below and refer to the links at the end of this message. Services are subject to change.

You can call the RRCs at 408-535-4299 and leave a clear message with your name, phone number and question. Someone will return your call. Thank you and stay safe.

Dear Community,

In response to the COVID_19 pandemic and adherence to the Public Health Department guidelines to slow the spread of the virus, services at the San Jose Reentry Resource Center (RRC) are limited to only the Medical Mobile Unit (MMU) services. The MMU is available to clients on Mondays from 8:30am-12:00pm (medicine/psychiatry) and 1:00pm-5:00pm (psychiatry only), Wednesdays from 12:30pm-5:00pm (medicine/psychiatry), Thursdays 8:00am-12:00pm (medicine/psychiatry by referral only) and Fridays 8:00-5:00pm (medicine/psychiatry). The Mission Street Sobering Center at the RRC remains open to law enforcement agencies and emergency departments. Information for various services will be posted at the entrances of the San Jose RRC and the South County RRC for clients to access upon visiting the centers and on the County website at See links below for more resources.

Effective Wednesday, March 18, 2020 the South County RRC in Gilroy is closed to the public.  Clients can call the San Jose RRC main number at (408) 535-4299. Staff are available to respond remotely via phone or e-mail, although response time may be slower than normal.

Office of Reentry Services’ (ORS) contracted community-based organizations such as service navigators, employment providers, and legal service providers, continue to serve clients to the best of their ability. Individuals seeking services should call the RRC main number (408) 535-4299 and leave a message stating their specific needs and RRC staff will contact providers who will in turn call the client. Providers are also focusing on establishing contact with currently enrolled clients.

Below are key updates on various services and programs that are suspended and limited at the San Jose RRC:

  • Reentry Resource Center has suspended client registration and service triage
  • Behavioral Health Services Department is available for screenings by calling Gateway for Substance Use Services at 800-488-9919 or the Mental Health call center at 800-704-0900
  • Behavioral Health treatment and case management groups have been suspended until further notice. In lieu of groups, clinicians will remotely conduct sessions by phone
  • Child Support Services will be available via email and phone. Please contact Estelle Tanaka at or at (408) 503-5471.
  • Social Services Agency has suspended in-person screenings and enrollment for General Assistance, CalFresh (food stamps), and Medi-Cal. Clients can access information for these services via telephone and online at or 1-877-962-3633. For EBT inquiries, call 1-877-328-9677.
  • Office of Supportive Housing (OSH) has suspended in-person screenings and enrollment and will provide housing support services to clients by phone. Clients are directed to call the San Jose RRC main number (408) 535-4299 and an OSH Community Worker will respond within one business day
  • Custodial Alternative Supervision Program (CASP) participants are not required to report to the RRC until further notice.
  • Weekend Worker Program (WWP) participants are not required to report to the RRC until further notice.
  • Individuals recently released from State Prison or the County Jail formerly required to report to the AB 109 Probation Assessment Team at the RRC are now asked to call the Probation Department at 408-435-2000.
  • The Public Defender’s Record Clearance Program (expungement) is operational via telephone only, including processing intake of new clients. Please call (408) 535-4290, leave a clear message and PDO staff will respond.​
  • Faith Based Centers will continue to provide limited services to those being released from incarceration. Please call for an appointment or intake over the phone prior to visiting:

    • Destiny (located at Bible Way Christian Center)
      2090 Oakland Road San Jose, CA 95131 
      (408) 571-2222 ext. 18 After Hours (408) 599-8989 
    • Good Samaritan Project (located at Cathedral of Faith) 
      2315 Canoas Garden Ave., San Jose, CA 95125 
      (408) 979-3043 After Hours (408) 841-0676 
    • Mission Possible (located at Maranatha Christian Center) 
      1811 South 7th St., San Jose, CA 95112
      (408) 280-0145 After Hours (408) 499-4064 
    • ​Bridges of Hope (located at John XXIII Multi-Services Center) 
      195 E. San Fernando St., San Jose, CA 95112 
      (408) 582-3306 After Hours (408) 528-4003

  • First 5 program specialists are available by phone or email to connect families to resources and information including food pantries and meals, diaper distribution, behavioral health services and unemployment and workers pay. Please call (408) 260-3773 or e-mail​​
  • Medical Mobile Unit group sessions are scheduled as one-on-one sessions until further notice
  • Wednesday evening San Jose City College courses will be held on-line until at least April 6, 2020
  • Peer Mentor Roundtable meetings on hold until further notice
  • Monday Housing Workshops are on hold until further notice
  • Reentry Services contracted in-custody programming on hold until further notice
  • Reentry Services will continue to administer the Parole program and navigate current service referrals from Parole agents
  • Parole program rehabilitation counselors will contact clients via phone and text. There are no new enrollments at this time

The Office of Reentry Services is currently working with key stakeholders to establish discharge plans for specific individuals released from the County Jail for supportive reentry services. The Public Health Department’s website​ contains ongoing updates about COVID-19 and resources.

With updates coming rapidly, these precautionary measures are subject to change. We remain committed to serving our clients the best we can during these challenging times. Be safe and well.

Resource Links:

In order to decrease the number of individuals incarcerated and under probation and parole supervision, the County of Santa Clara is focusing on developing a comprehensive effort that addresses the needs and risks of former offenders.  The County's Reentry Program represents a new way of doing business.

On March 1, 2011, the Board of Supervisors established a cross-system Re-Entry Network to develop and implement a re-entry plan for the county.  The Network is expected to identify comprehensive re-entry and recidivism reduction strategies to elevate existing efforts, streamline processes to link inmates to effective in-custody and community-based programming, identify cost-saving methods, and prepare Santa Clara County for the realignment of parolees and low-level prisoners under the Public Safety Realignment Act (AB109).

In an effort to reduce the number of offenders incarcerated in the California prison system and assist in alleviating the State's financial crisis, AB 109 was signed into law on April 4, 2011. Subsequently, on June 30, 2011, AB 117 was signed by Governor Brown, further outlining the provisions of Realignment. This Act shifts the responsibility for inmates convicted of non-serious, non-violent, non-sex offenses to local jurisdictions by requiring them to serve their sentence in local jails rather than in State prisons, pursuant to the newly added Penal Code §1170(h). All inmates serving local sentences will now come under the post-release supervision of local agencies, Post Release Community Supervision (PRCS) offenders. Additionally, this legislation changes the sentencing laws to keep these offenders from being committed to State prisons.


The Reentry Resource Center: Five Years of Community Collaboration

Since its founding in 2012, the County of Santa Clara Reentry Resource Center has created opportunities for more than 10,000 residents reentering the community from jail or prison. The Center celebrated its fifth anniversary on February 23rd with more than 200 elected and public officials, county and community partners, clients, former clients and residents. The following video was presented at that event to celebrate the Center’s five years of development and growth and to communicate the Center’s services and its impact on our community. The Reentry Resource Center has developed partnerships with more than 75 community, faith-based and County departments. These champions of Reentry are working collaboratively to help empower Santa Clara County residents exiting incarceration to create healthy, happy and productive lives.

No Cost Release 
ProgramNo Cost Release from Jail - Just Ask!


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