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Updates Regarding Additional Phased-In Services Through Reentry Resource Centers and Their Partners During COVID-19 

Updated 5/29/20

During the COVID-19 shelter in place directive if you need services through the Reentry Resource Centers (RRCs) in San Jose or Gilroy, please see options for connecting to services below and refer to the links at the end of this message. Services are subject to change.  The Reentry Resource Center in San Jose is conducting client registration and service triage 8am-5pm Monday through Friday. You can call 408-535-4299 for information. The Reentry Resource Center in Gilroy is conducting limited client registration and service triage 8am-5pm on Tuesday and Thursday You can call 408-201-0690 for information. If staff members are not available, please leave a clear message with your name, phone number and question. Someone will return your call. Thank you and stay safe.

Dear Community,

In response to the COVID-19 pandemic and adherence to the Public Health Department guidelines to slow the spread of the virus, services at the San Jose and Gilroy Reentry Resource Centers (RRCs) have been limited but are now starting to expand. Please see the list of services and how to access them below. 

The Mission Street Sobering Center at the RRC remains open to law enforcement agencies and emergency departments. Information for various services will be posted at the entrances of the San Jose RRC and the South County RRC for clients to access upon visiting the centers and on the County website at See links below for more resources.

Office of Reentry Services’ (ORS) contracted community-based organizations such as service navigators, employment providers, and legal service providers, continue to serve clients to the best of their ability. Individuals seeking services should call the RRC main number 408-535-4299 and leave a message stating their specific needs and RRC staff will contact providers who will in turn call the client. Providers are also focusing on establishing contact with currently enrolled clients.

Below are key updates on various services and programs at the San Jose RRC:

  • Reentry Resource Center in San Jose is conducting client registration and service triage Monday through Friday from 8am - 5pm. You can call 408-535-4299 for information.
  • Mobile Medical Unit (MMU) is available to clients on Mondays from 8:30am-12:00pm (medicine/psychiatry) and 1:00pm-4:00pm (psychiatry only), Wednesdays from 12:00pm-5:00pm (medicine/psychiatry), Thursdays 8:00am-12:00pm (medicine/psychiatry by referral only) and Fridays 8:00am-5:00pm (medicine/psychiatry). Medical Mobile Unit group sessions are scheduled as one-on-one sessions until further notice.
  • Office of Supportive Housing (OSH) provides housing support services to clients at the RRC Tuesday through Friday 8am-5pm and by phone. Clients can call the San Jose RRC main number (408) 535-4299 and an OSH Community Worker will respond within one business day
  • Social Services Agency is available at the RRC for in-person screenings and applications for General Assistance, CalFresh (food stamps), and Medi-Cal Monday through Friday 8am - 5pm. Clients can also access information for these services via telephone and online at or 1-877-962-3633. For EBT inquiries, call1-877-328-9677.
  • Behavioral Health Services Department is available at the RRC for mental health and substance use treatment services Monday through Friday 8am-5pm. Screenings are also available by calling Gateway for Substance Use Services at 800-488-9919 or the Mental Health call center: 800-704-0900. 
  • RRC outpatient and case management groups are suspended until further notice. In lieu of groups, clinicians will remotely conduct sessions by phone.
  • Faith Based Services at the RRC are available Monday through Friday 8am - 5pm. Please call to make an appointment: 408-535-4274.

    Faith Based Centers in the community continue to provide limited services to those released from custody. Please call for an appt. or intake over the phone prior to visiting: 

    • Destiny (located at Bible Way Christian Center)
      2090 Oakland Road San Jose, CA 95131 
      (408) 571-2222 ext. 18 After Hours (408) 599-8989 
    • Good Samaritan Project (located at Cathedral of Faith) 
      2315 Canoas Garden Ave., San Jose, CA 95125 
      (408) 979-3043 After Hours (408) 841-0676 
    • Mission Possible (located at Maranatha Christian Center)
      1811 South 7th St., San Jose, CA 95112
      (408) 280-0145 After Hours (408) 499-4064 
    • Bridges of Hope (located at John XXIII Multi-Services Center)
      195 E. San Fernando St., San Jose, CA 95112 
      (408) 582-3306 After Hours (408) 528-4003

  • Custodial Alternative Supervision Program (CASP) participants are not required to report to the RRC until further notice.
  • Weekend Worker Program (WWP) participants are not required to report to the RRC until further notice.
  • AB 109 Probation Assessment Team Individuals recently released from State Prison or the County Jail formerly required to report to this team at the RRC should now call the officer of the day at 408-535-4244.
  • Parole Program continues to be administered by Reentry Services which navigates current service referrals from Parole agents. Parole program rehabilitation counselors will contact clients via phone and text. 
  • Public Defender’s Record Clearance Program (expungement) is operational via telephone only, including processing intake of new clients. Please call (408) 535-4290, leave a clear message and PDO staff will respond.
  • Child Support Services will be available via email and phone. Please contact Estelle Tanaka at or at (408) 503-5471.
  • San Jose City College courses will resume online in the fall of 2020.
  • Financial Coaching is available for financial matters, help applying for unemployment, or filing taxes, clients can call 408-918-5199 and leave a message or email  
  • First 5 Program specialists are available by phone or email to connect families to resources and information including food pantries and meals, diaper and formula distribution, behavioral health services for families and unemployment and workers’ pay. Please call (408) 260-3773 (English) or (408) 260-3720 (Spanish) or email, or​​ 
  • Peer Mentor Roundtable meetings are on hold until further notice.
  • Housing Workshops are on hold until further notice.
  • Reentry Services contracted in-custody programming is on hold until further notice.

The Office of Reentry Services is currently working with key stakeholders to establish discharge plans for specific individuals released from the County Jails for supportive reentry services. 

To ensure individuals released from custody get information and linkage to support services immediately upon release, the Reentry Resource Center in collaboration with the Public Defender’s Office, Faith Based Reentry Centers and reentry contracted providers are staffing a resource table at Elmwood Correctional Facility in Milpitas seven days a week.

The Public Health Department’s website​ contains ongoing updates about COVID-19 and resources. 

With updates coming rapidly, these precautionary measures are subject to change. We remain committed to serving our clients the best we can during these challenging times. Be safe and well.

In order to decrease the number of individuals incarcerated and under probation and parole supervision, the County of Santa Clara is focusing on developing a comprehensive effort that addresses the needs and risks of former offenders.  The County's Reentry Program represents a new way of doing business.

On March 1, 2011, the Board of Supervisors established a cross-system Re-Entry Network to develop and implement a re-entry plan for the county.  The Network is expected to identify comprehensive re-entry and recidivism reduction strategies to elevate existing efforts, streamline processes to link inmates to effective in-custody and community-based programming, identify cost-saving methods, and prepare Santa Clara County for the realignment of parolees and low-level prisoners under the Public Safety Realignment Act (AB109).

In an effort to reduce the number of offenders incarcerated in the California prison system and assist in alleviating the State's financial crisis, AB 109 was signed into law on April 4, 2011. Subsequently, on June 30, 2011, AB 117 was signed by Governor Brown, further outlining the provisions of Realignment. This Act shifts the responsibility for inmates convicted of non-serious, non-violent, non-sex offenses to local jurisdictions by requiring them to serve their sentence in local jails rather than in State prisons, pursuant to the newly added Penal Code §1170(h). All inmates serving local sentences will now come under the post-release supervision of local agencies, Post Release Community Supervision (PRCS) offenders. Additionally, this legislation changes the sentencing laws to keep these offenders from being committed to State prisons.


The Reentry Resource Center: Five Years of Community Collaboration

Since its founding in 2012, the County of Santa Clara Reentry Resource Center has created opportunities for more than 10,000 residents reentering the community from jail or prison. The Center celebrated its fifth anniversary on February 23rd with more than 200 elected and public officials, county and community partners, clients, former clients and residents. The following video was presented at that event to celebrate the Center’s five years of development and growth and to communicate the Center’s services and its impact on our community. The Reentry Resource Center has developed partnerships with more than 75 community, faith-based and County departments. These champions of Reentry are working collaboratively to help empower Santa Clara County residents exiting incarceration to create healthy, happy and productive lives.

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