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Visiting an Inmate at Elmwood Complex (Men & Women)


The Elmwood Men’s Facility is located at 945 Thompson Street, Milpitas, off the 880 and Great Mall Parkway.  Visitor parking is available at the front of the building.  The Women’s Facility is located at 701 S. Abel Street, Milpitas, on the corner of Abel and Machado

​General Rules of Visiting Inmates 


 945 Thompson Street, Milpitas, CA 95035




7:00 pm – 7:30 pm
8:00 pm – 8:30 pm
9:00 pm – 9:30 pm
10:00 pm – 10:30 pm




8:00 pm – 8:30 pm
9:00 pm – 9:30 pm
10:00 pm – 10:30 pm







8:00 am – 8:30 am 1:00 pm – 1:30 pm
9:00 am – 9:30 am 2:00 pm – 2:30 pm
10:00 am – 10:30 am 3:00 pm – 3:30 pm

4:00 pm – 4:30 pm











W4A, M1 W4B NO
7:00 am 7:00 am 7:00 am   7:00 am 7:00 am 7:00 am
8:00 am 8:00 am 8:00 am   8:00 am 8:00 am 8:00 am
9:00 am 9:00 am 9:00 am   9:00 am 9:00 am 9:00 am
10:00 am         10:00 am 10:00 am
W2-SIDE 2 W4A, M1 W4B W2 SIDE 1
2:00 pm 2:00 pm 2:00 pm 2:00 pm 2:00 pm   2:00 pm
3:00 pm 3:00 pm 3:00 pm 3:00 pm 3:00 pm   3:00 pm
4:00 pm 4:00 pm 4:00 pm 4:00 pm 4:00 pm   4:00 pm
W4A, M1 W2-SIDE 2 W4C
7:00 pm 7:00 pm 7:00 pm   7:00 pm 7:00 pm 7:00 pm
8:00 pm 8:00 pm 8:00 pm   8:00 pm 8:00 pm 8:00 pm
9:00 pm 9:00 pm 9:00 pm   9:00 pm 9:00 pm 9:00 pm


**If the inmate you are scheduled to visit is moved to a new housing unit, all scheduled visits will automatically be cancelled.

  • ​The Main Jail and the Elmwood Correctional Facility utilize the same Online Visitor Registration (OVR) system. If wishing to be approved for both the Main Jail and the Elmwood facility, users may select “Elmwood” to apply for visiting at either location.
  • Visiting rules vary slightly from the Elmwood Correctional Facility.  Rules are posted at each facility.  Visitors should educate themselves about the jail facility’s rules.
  • Visits are accommodated on a first-come, first-served basis via the visiting OVR system.
  • Visits may be cancelled without prior notice due to facility emergencies or when an inmate has been relocated to another housing unit. If relocation occurs, visitors may reschedule another visit via the OVR system.
  • Inmates may have two 30-minute visits per week.
  • Up to two (2) adults may visit.  The visits are shared (both adults may enter at the same time).
  • Children – must be either the child of the inmate or the child of the visitor. A reasonable number of children may visit as long as they are constantly supervised and remain well behaved.  An original birth certificate is required for each child at the time of each visit.
  • Children who are 18 years or older will be counted as adults and must have their own account/register in the OVR system.
  • Visitors must check in 45 minutes before the scheduled visit. Adult visitors are required to present valid government-issued picture I.D. photo identification, (Driver’s License, Green Card, Passport, Military I.D., or Mexican Consulate Card). ***The person registered in OVR must present the ID used to register.
    A visitor who falsifies identifying information will be suspended or barred from the facility for a period of time determined by the Facility Commander or their designee (California Penal Code 4507.5).
  • If a visitor is late, the visit will be cancelled. Missing or cancelling a scheduled visit counts as having a visit.
  • All visitors must successfully pass through the metal detector. Visitors shall remove all metal items from clothing prior to passing through metal detector. It is recommended to not wear items that may contain metal. This includes, but is not limited to; belt, jewelry (e.g., watches, chains, medals). Any visitor who refuses to comply with the required search procedures shall not be permitted to enter a correctional facility
  • Visitors may bring in one car key and if with infant – one diaper, a reasonable amount of wipes and one pre-mixed formula/white milk bottle per child. 
  • ANY KIND of device that has the capability of audio, video or photography recording and/or cell phone capabilities WILL NOT BE PERMITTED. 
  • Lockers are available for use with a deposit ranging from .25 to $10). Items not permitted while visiting should either be left in your vehicle or placed in the locker.
  • Individuals whose visiting privileges have been suspended may write to the Facility Commander and request reinstatement of their visiting privileges. Reinstatement is not guaranteed. Address is located on the OVR system.
  • Persons caught introducing contraband in the Jail will be prosecuted to the fullest extent of the law and will be permanently banned from visiting at either jail facility.
  • Inmates and/or visitors who become disruptive, use loud, abusive or obscene language or if information becomes available suggesting that allowing the individual to visit poses a threat to the safety and security of the jail will have their visit terminated and may be placed on visiting privilege restriction.
  • There is no expectation of privacy in a jail facility. Social visits may be monitored or recorded.
Dress Code
All visitors must wear shoes and clothing that is appropriate for visiting. Your visit will be cancelled and you will be denied entry into the facility if these rules are not followed.  Any questions or clarification of these rules must be directed to the Information Desk Officer.

  • Length of dresses, skirts (including slit skirts) and shorts not to exceed two inches above the knee.
  • Clothing shall not expose any part of the torso, back, shoulders, chest or midsection.
  • Undergarments must not be visible.
  • Transparent clothing, strapless, halter, spaghetti straps, bare midriff clothing, tank tops, and attire displaying obscene/offensive language or drawings is prohibited.
  • Visitors must empty the contents of their pockets and remove jackets, coats or sweaters for search.  
  • Buttons and zippers will remain fastened.
  • Clothing that resembles custody issued inmate clothing will not be allowed.
  • Law enforcement or military patterned clothing will not be allowed.
  • Visitor must wear shoes.
  • Clothing or footwear containing metal should not be worn.
  • No hats allowed. 
  • No money allowed.
  • Visitors must present medical verification for any internal metal hardware.
  • No medical attire (for example scrubs) will be allowed.
  • No cell phones are allowed into the facility.
  • Anything else deemed inappropriate by the Facility Commander or his/her designee will not be allowed

Visitors Advisory

  • ​All visitors are subject to search while on the Elmwood Complex.
  • The Elmwood Complex is a "NO HOSTAGE" facility.
  • Visiting may be cancelled without notification.
Legal Counsel Visits
  • Attorneys and law enforcement officers may visit at any time and do not have to pre-scheduled their visits.
  • Attorneys may request and must gain prior approval from the Facility Commander to bring electronic devices (laptop, cellphone, tablet, i-Pod, etc.) into the jail required for their client’s case. 

Visiting Registration

Adult visitors must show a current government-issued picture I.D. (Driver’s License, Green Card, Passport, Military I.D., or Mexican Consulate Card) to prove identity. ***The person registered in OVR must present the ID used to register. 

A visitor who falsifies identifying information will be suspended or barred from the facility for a period of time determined by the Facility Commander or their designee (California Penal Code 4507.5).

  • Only approved visitors may schedule a visit.
  • New visitors may register online at
  • Visitor registration applications will take 3 – 4 business days to process.
  • Visitors must have valid government issued picture identification to register/visit.
  • Visits can be scheduled by telephone (408-957-5900, Mon.-Fri., 8 am – noon and 1 – 4:30 pm) or online.
  • Upon availability, visits may be scheduled up to 21 days from the date of request.
  • Scheduled visits cannot be cancelled or changed online within 24 hours; however, you may call the Elmwood Visiting Office during its regular business hours to do so.​
Visiting Application status
Applications to visit will be denied if the following occurs
  • You were in our custody within the past two years. 
  • You have an open or pending court case.
  • You have been convicted of a felony within the past five years, or served time in state prison. It is a felony to be on jail grounds without written consent from the Commander (California Penal Code 4571).
  • You were convicted of a misdemeanor within the past 3 years.
  • You have a No Contact Restraining Order involving the inmate you wish to visit.
  • You are on probation or parole.
  • You have an active warrant.
  • You have previous convictions for violence, assaultive behavior, sexual offenses or offenses committed while in custody.  
  • Any other factor that causes the Sheriff’s Office to deem granting visitation a risk to facility and staff safety and security.

Approval or denial of any visitor is at the discretion of jail administration.

Jail staff CANNOT legally disclose or provide further information if your application is denied.  If any of the above statements apply to you but believe you should be given special consideration, you may write a letter to the Facility Commander at the address below and explain the reasons you believe you should be approved. In your letter please include your full name, date of birth, driver’s license / ID#, your current address, telephone number. Instructions for writing a letter to the Facility Commander are here:​

Scheduling Visits

All visitors must be approved for inmate visiting prior to signing up for visits.  Approved visitors may schedule visits up to three weeks.  

Online -

The OVR system will not allow visits to be schedule if:

  • Visiting privileges have been lost as a result of disciplinary action.
  • Inmate has a pre-scheduled court date.

Forgotten usernames or passwords may be obtained by requesting the information via email to  You must provide your full name, date of birth, driver’s license or ID number AND the date your ID or license was issued.


The facility is located off Great Mall Parkway between Abel Street and Interstate 880 in Milpitas. The West Gate Elmwood Men's visiting lobby faces the northbound lanes of Interstate 880 and is accessible via the Great Mall Parkway exit.

From Interstate 680

Take the North Capitol Avenue exit in San Jose. Proceed north about 3.6 miles. Turn right on frontage road along northbound I-880 lanes to West Gate parking lot entrance.

From Interstate 880

Take the Great Mall Parkway exit. From southbound I-880, turn left from the exit, over the freeway overpass, then left again to the frontage road along I-880 to the West Gate parking lot.

For More Information, Please Contact

County of Santa Clara | Office of the Sheriff | Custody Bureau

701 S. Abel Street | Milpitas, CA  95035

Phone: Monday-Friday (8am-noon, 1 – 4:30 pm) (408) 957-5900 ​​​​

Last updated: 10/9/2020 2:38 PM