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Visiting an Inmate at the Main Jail

 

The Main Jail is located at 150 W. Heeding Street, San Jose, California 95110 at the intersection with San Pedro Street. The complex is approximately one block west of North First Street and one block east of Highway 87, in downtown San Jose.

General Rules of Visiting Inmates

  • Visiting Time and Days
    ​Monday, Tuesday,
    Thursday, Friday
    ​​Saturday, Sunday
    8:10 am
    9:20 am
    10:30 am
    2:00 pm
    3:10 pm
    4:20 pm​
    ​7:00 am
    8:10 am
    9:20 am
    10:30 am
    2:00 pm
    3:10 pm
    4:20 pm
     
  • The Main Jail and the Elmwood Correctional Facility utilize the same Online Visitor Registration (OVR) system. Therefore, your already established visiting account, can be used to schedule visits at either facility.  See Visiting registration below.
  • Visiting rules vary slightly from the Elmwood Correctional Facility.  Rules are posted at each facility.  Visitors should educate themselves about the jail facility’s rules.
  • Visits are accommodated on a first-come, first-served basis via the visiting OVR system.
  • Visits may be cancelled without prior notice due to facility emergencies or when an inmate has been relocated to another housing unit. If relocation occurs, visitors may reschedule another visit via the OVR system.
  • Inmates may have two 60-minute visits per week.
  • Up to two (2) adults may visit. Each adult will receive a 30-minute visits.
  • Children – must be biologically related to the Adult visitor or the inmate. A reasonable number of children may visit as long as they are constantly supervised and remain well behaved.  An original and/or notarized birth certificate is required for each child at the time of each visit. 
  • Children who are 18 years or older will be counted as adults and must have their own account/register in the OVR system.
  • Visitors must check in 30 minutes before the scheduled visit. Adult visitors are required to present valid government-issued picture I.D. photo identification, (Driver’s License, Green Card, Passport, Military I.D., or Mexican Consulate Card). ***The person registered in OVR must present the ID used to register.​

    A visitor who falsifies identifying information will be suspended or barred from the facility for a period of time determined by the Facility Commander or their designee (California Penal Code 4507.5).​

  • If a visitor is late, the visit will be cancelled. Missing or cancelling a scheduled visit counts as having a visit.
  • All visitors must successfully pass through the metal detector. Visitors shall remove all metal items from clothing prior to passing through metal detector. It is recommended to not wear items that may contain metal. This includes, but is not limited to; belt, jewelry (e.g., watches, chains, medals). Any visitor who refuses to comply with the required search procedures shall not be permitted to enter a correctional facility.
  • Visitors may bring in one car key and if with infant – one diaper, a reasonable amount of wipes and one pre-mixed formula/white milk bottle per child.
  • ANY KIND of device that has the capability of audio, video or photography recording and/or cell phone capabilities WILL NOT BE PERMITTED.
  • Lockers are available for use with a deposit ranging from .25 to $10). Items not permitted while visiting should either be left in your vehicle or placed in the locker. 
  • Individuals whose visiting privileges have been suspended may write to the Facility Commander and request reinstatement of their visiting privileges. Reinstatement is not guaranteed. Address is located on the OVR system. 
  • Persons caught introducing contraband in the Jail will be prosecuted to the fullest extent of the law and will be permanently banned from visiting at either jail facility.
  • Inmates and/or visitors who become disruptive, use loud, abusive or obscene language or if information becomes available suggesting that allowing the individual to visit poses a threat to the safety and security of the jail will have their visit terminated and may be placed on visiting privilege restriction.  
  • There is no expectation of privacy in a jail facility. Social visits may be monitored or recorded.​
Dress Code

All visitors must wear shoes and clothing that is appropriate for visiting. Your visit will be cancelled and you will be denied entry into the facility if these rules are not followed.  Any questions or clarification of these rules must be directed to the Information Desk Officer. 


THE FOLLOWING ARE NOT ALLOWED
  • Dresses, skirts, skirts with slits that are more than 2 inches above the knee
  • Clothing that exposes the back, shoulders, chest or midriff
  • Visible undergarments
  • Transparent clothing, strapless, halter, spaghetti straps, bare midriff clothing, tank tops
  • Buttons and zippers must remain fastened.
  • Clothing that resembles jail / inmate clothing
  • Law Enforcement or military patterned clothing
  • Clothing or footwear containing metal
  • Medical attire (scrubs)
  • Attire displaying obscene or offensive language or drawings
  • Visible Tattoos of an offensive nature, gang-associated tattoos or clothing.
  • Hats
  • Anything else deemed inappropriate by the Facility Commander or his/her designee will not be allowed
Legal Council Visits
  • ​Attorneys and law enforcement officers may visit at any time and do not have to pre-scheduled their visits.
  • Attorneys may request and must gain prior approval from the Facility Commander to bring electronic devices (laptop, cellphone, tablet, i-Pod, etc.) into the jail required for their client’s case.

Hospital Visits

  • Hospital visits will only be approved on the seventh day of hospitalization. Hospital visits must be scheduled at the Main Jail North Lobby. If approved, a visit pass will be issued, taken to the hospital and presented to the assigned Hospital Deputy. 
  • Special visits may be allowed for hospitalized inmates who are considered to be in grave condition, with the approval of the Facility Commander or Assistant Division Commander. 
In addition to GENERAL RULES FOR VISITING, the following rules apply to visits occurring in hospitals

  • ​All visits must conform to the hospital’s regular visiting hours and policies
  • Only two visitors are allowed at a hospital visit for the duration of 30 minutes.
  • Two visits per week are allowed, Sunday through Saturday.
  • Inmates cannot receive items of any type from social visitors.
  • Any deviation from the above rules requires Watch Commander approval

Visiting Registration

Adult visitors must show a current government-issued picture I.D. (Driver’s License, Green Card, Passport, Military I.D., or Mexican Consulate Card) to prove identity. ***The person registered in OVR must present the ID used to register.

A visitor who falsifies identifying information will be suspended or barred from the facility for a period of time determined by the Facility Commander or their designee (California Penal Code 4507.5).

Registration online - https://eservices.sccgov.org/OVR/Home/Disclaimer (available 24/7).

The approval process may take up to seven business days to complete. A valid email address must be provided in order for you to receive notification of your application’s approval status.   
If you do not have a valid email address, call (408) 808-2804, after a seven-day waiting period, to check on your application status. Responses by telephone may be delayed.  

Visiting Application Status

Applications to visit will be denied if
  • ​You were in our custody within the past 60 days, excluding those booked and released on the same day. 
  • You have an open or pending court case.
  • You have been convicted of a felony and served time in state prison. It is a felony to be on jail grounds without written consent from the Commander (California Penal Code 4571).
  • You were convicted of a misdemeanor within the past 3 years.
  • You have a No Contact Restraining Order involving the inmate you wish to visit.
  • You are on probation or parole.
  • You have an active warrant.
  • You are currently out on bail for an open or pending court case.
  • You have previous convictions for violence, assaultive behavior, sexual offenses or offenses committed while in custody.
  • Any other factor that causes the Sheriff’s Office to deem granting visitation a risk to facility and staff safety and security.
Approval or denial of any visitor is at the discretion of jail administration.

Jail staff CANNOT legally disclose or provide further information if your application is denied.  If any of the above statements apply to you but believe you should be given special consideration, you may write a letter to the Facility Commander at the address below and explain the reasons you believe you should be approved. In your letter please include your full name, date of birth, driver’s license / ID#, your current address, telephone number. Instructions for writing a letter to the Facility Commander are here:  https://iservices.sccgov.org/OVRAdmin/Admin/NoticeForPriorConvictions.

Scheduling Visits

All visitors must be approved for inmate visiting prior to signing up for visits.  Approved visitors may schedule visits up to 2 weeks.  


The OVR system will not allow visits to be schedule if:
  • ​Visiting privileges have been lost as a result of disciplinary action.
  • Inmate has a pre-scheduled court date.
Forgotten usernames or passwords may be obtained by requesting the information via email to Visiting.MainJail@shf.sccgov.org.  You must provide your full name, date of birth, driver’s license or ID number AND the date your ID or license was issued.

For More Information, Please Contact
County of Santa Clara | Office of the Sheriff | Custody Bureau
150 W. Hedding Street | San Jose, California 95110
Phone: Monday-Friday (8am-5pm) (408) 808-2804 


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Last updated: 9/9/2020 3:14 PM