Skip to navigation Skip to content Skip to footer
Search SCCGOV Main Portal

Our Story

The County of Santa Clara Social Service Agency (SSA) provides basic safety net services to at risk children, families and adults. SSA puts together and provides services through its four major branches. They include the Agency Office, Department of Aging and Adult Services, Department of Employment and Benefit Services, and the Department of Family and Children's Services.

SSA provides a wide range of services for the County's diverse people that live in the county. These include child welfare and keeping them safe from harm and bringing family back together. We also have short notice/ short term shelter that can be set up. Care for seniors by keeping them safe or help them with daily living issues. SSA also has job training, youth outreach, and food programs.

For those that need to talk about problems, counselors are here to help. If violence is a part of the problems faced, SSA can help as well, in the short or long term. 

To provide resources and opportunities in a culturally responsive manner to enhance the quality of life in our community by protecting, educating, and empowering individuals and families.
Serve, Empower, Transform
Guiding Principles

Responsive "We Ask and Strive to Meet the Need"

Compassionate "We are Empathetic and Respectful"

Innovative "We are a Learning Organization"


Robert Menicocci
Agency Director
County of Santa Clara Social Services Agency

Debra Porchia-Usher
Chief Deputy Director
County of Santa Clara Social Services Agency

Dr. Sandhya Rao Hermon
Deputy Director of Program Support
Research and Evaluation

Daniel Crick
Chief Fiscal Officer
Financial Management Services

Mary Ann Warren
Department of Aging and Adult Services

Angela Shing
Department of Employment and Benefits Services

Daniel Little
Department of Family and Children's Services

David Till
Veterans Services Office

Steve Fondacaro
Central Services

Sandy Stier
Director IT
Social Services

Robert (Bob) Menicocci joined the County of Santa Clara Social Services Agency in January 2014. Bob has extensive experience in social services, mental health, and other areas over the course of his career. This includes working in various California counties in fiscal administration and operations, and at the state level in Massachusetts in both the transitional assistance and mental health departments.

Bob has a Bachelor's in Fine Arts and extensive graduate work in management of human services. His interest in social justice, specifically in social welfare, has allowed him to spend all his career in efforts to reform and improve service delivery and systems of care.

He feels that the mission of the county aligns with his personal goals and is committed to continuing to make a difference and achieve more efficient, responsive and compassionate service delivery within SSA. He looks forward to continuing to be in an environment where he is challenged to improve the work being done.


Debra Porchia-Usher is the Chief Deputy Director for the County of Santa Clara Social Services Agency. In this role, Debra oversees Agency Operations, Strategic Planning and provides support to the Departments of Employment and Benefits, Family and Children's Services, and Aging and Adult Services.

Throughout her career, Debra has demonstrated a strong commitment to the development and implementation of diverse family welfare programs. Prior to joining the County of Santa Clara, Debra was the Deputy Director for the Child and Family Services Agency in the District of Columbia.


Sandhya Rao Hermon joined the County of Santa Clara Social Services Agency (SSA) in March 2018. Sandhya has over two decades of research and evaluation experience in the fields of substance abuse treatment, learning and development, social work education, and workforce development.

Sandhya has a Bachelor's in Psychology and English Literature, a Master's and a doctorate in Experimental Psychology.

Prior to joining the SSA, she had served as Director of Research and Evaluation at the California Social Work Education Center (CalSWEC) at the University of California, Berkeley, focusing on social work workforce development, organizational change and the evaluation of learning. Sandhya also spent over a decade in the private sector conducting training evaluation and organizational development. After working as a researcher at UC Berkeley, several steps removed from the clients and communities she served, Sandhya wanted to move to a role that would allow her to apply her research and leadership in a manner that would directly impact vulnerable clients. She was delighted to find such an opportunity within the SSA.

Sandhya's goals include making SSA more data informed through the implementation of rigorous evaluations at a programmatic level and the development of a robust research agenda that helps move the field of Social Services forward. She is also committed to building a healthy, data-informed workplace, and linking worker well-being to client outcomes.


Daniel Crick joined the County of Santa Clara in 1989 and transferred to the Social Services Agency's Financial Management Services division in 2000. After serving in progressively higher financial positions, he became the Chief Fiscal Officer for the Social Services Agency in 2020. To this role Daniel brought over 20 years of experience in government budgeting, fiscal management, welfare reimbursement expense claiming.

Daniel holds a Bachelor of Science degree in Environmental Biology from San Jose State University.

Daniel endeavors to have the Financial Management Services division efficiently deliver services to clients internally and externally while providing satisfactory experiences. As a lifelong resident of Santa Clara County, maintaining the highest quality of service to the community is an overarching goal.


Mary Ann Warren joined the County of Santa Clara Social Services Agency – Department of Adult and Aging (DAAS) in February of 2019 as the Chief Deputy Public Guardian and was appointed Director of DAAS in January 2020. Prior to working in Santa Clara County, she served as a Program Director of the Office of the Public Guardian, Public Administrator, Public Conservator for the City and County of San Francisco.

Mary Ann has a Bachelor's degree in Economics and Sociology from the University of California, Santa Barbara and earned her Juris Doctorate from Golden Gate University.

Her personal mission is a commitment to consumer-focused and client-centered delivery of services so older adults and adults with disabilities can maintain the highest quality of life for as long as possible. Her professional goals include developing long-term strategic plans to accommodate the growing population to ensure all older adults and adults with disabilities have autonomy, access to services and quality of life.


Angela Shing joined the County of Santa Clara Social Services Agency - Department of Employment and Benefits Services in 2019. Angela brought with her over 17 years of experience improving the operations of government agencies, from both the external advisor and internal executive perspective. Prior to joining Santa Clara County, Angela served as the Solano County Health and Social Services Deputy Director leading the Employment and Eligibility Division and held multiple positions within the San Francisco Human Services Agency including the CalWIN Manager and the Affordable Care Act Liaison. Prior to joining public service, Angela was a management consultant with Deloitte Consulting, focused in state and local government specializing in change management, communication, and business process re-engineering with large scale technology implementation.

Angela holds a Master's in Public Policy from the University of Southern California and bachelor's in Political Science and Sociology from Boston College.

Angela strives to make a positive impact on people, a driving passion that drew Angela to a career in public service and ultimately to social services. Angela is ecstatic to join a county that prioritizes the well-being of all the constituents it serves, and the people it employs. Angela is inspired by the depth of the community partnerships and resources and looks forward to forging new ones in leading the Department of Employment and Benefit Services in furthering the Mission and Vision of the Social Services Agency.


Daniel Little joined SSA October 2017 as DFCS Assistant Director and transitioned to DFCS Acting Director February 2020

Daniel has experience in multiple states and child welfare systems across I both public as well as non-profit service Daniel’s numerous roles have included everything from case manager to director of training to a director of permanency. Daniel has a Bachelors Degree in Anthropology and Masters Degree in Social Work, both from Wichita State University

Daniel has always want to be part of system transformation and practice innovation in order to best serve the community. In Santa Clara County DFCS Daniel found a department with a rich history of innovation along with close ties to community stakeholders.

Daniel has a desire to continue to grow as a leader and wants to rethink child welfare as we currently know it.


David R. Till joined the County of Santa Clara Social Services Agency in December 2019 as the Director of the Veterans Service Office. Prior to joining the county, David was the Director of Veterans Services for Pierce County, Wisconsin from 2008 to 2019. His prior positions include: River Falls Veterans Administration-certified Veterans Service Representative at the University of Wisconsin. With additionally certifications by the; National Association of Veterans Service Officers, Wisconsin Department of Veterans Affairs, the American Legion and Veterans of Foreign Wars. He also served as President of the Northwest County Veterans Service Officers Association and a member of the Pierce County Elder Abuse Team.

David holds a Master and Bachelor of Science Degrees in Business Administration from the University of Wisconsin at River Falls, Wisconsin.

He is passionate about serving the Veteran community and feel that serving the Veterans and dependents of Santa Clara County will provide him the opportunity to serve a larger population. He also looks forward to applying his educator and management skills to achieve a more efficient service delivery within the Veteran Service Office. His professional goal is to expand his skills and knowledge in service delivery to Veterans and dependents through the development of efficient procedure and benevolent attitude.


Steve Fondacaro joined the County of Santa Clara Social Services Agency in July 2017 as the Director of Central Services. He comes to the County with 30 years of active military duty as a Combat Arms/ Special Operations Army officer and an additional 10 years as an Army Program Manager and Strategic Defense consultant.

Steve holds a Bachelor of Science degree in National Security and Public Affairs from the Military Academy at West Point, NY. He holds three Masters' degrees from the US Army Command & General Staff College in Strategy, from the US Army School of Advanced Military Studies in Strategic Military Theater Operations and from the University of Southern California in Systems Management. He is a graduate of the US Army War College, specializing in Strategy, Northeast Asian and African Studies, and the Armed Forces Staff College, specializing in Joint Force Planning.

His personal mission is to improve government organizations and functions. He joined Santa Clara County to measurably contribute and improve its service to its workforce and its most vulnerable populations. His professional goals are to continue to advise strategic leaders and organizations on leadership development, change management, and organizational effectiveness.


Sandy Stier is director of the Social Services Division of Technology Services and Solutions (TSS) Department at the County of Santa Clara.

Sandy joined the County in 2019 and is responsible for ensuring the technology needs of the Social Services Agency are met. She oversees a team of 70 TSS staff who provide expertise in all aspects of technical support.

Prior to joining the County, she served as the information systems director for Alameda County Health Care Services Agency, and as a senior advisor for Interoperability for the Health and Human Services Administration for Children and Families during the Obama administration.

Sandy holds a Master of Public Administration from Golden Gate University in San Francisco, Calif., and a Bachelor of Business Administration from the University of Iowa in Iowa City, Iowa.



The Department of Aging and Adult Services (DAAS)
promotes an Age-friendly community for everyone, including older adults, dependent adults, and the disabled. This is accomplished through protective services, quality nutrition, and supportive in-home services.

More about DAAS

The Department of Employment and Benefit Services (DEBS)
provides services that promote health, nutrition, safety, and well-being to Santa Clara County residents. Our mission is to ensure that low-income individuals and families receive necessary health, nutrition, financial and employment services.

More about DEBS

The Department of Family and Children's Services (DFCS)
mission is to protect children from abuse and neglect, promote their healthy development, and provide services to families to preserve and strengthen their ability to care for their children.

More about DFCS

The Veterans Services Office (VSO)
The Veterans Services Office is a County & State funded agency established in 1944 to assist Veterans, Military Personnel, and their Families in obtaining federal, state, and local benefits earned through active duty military service. Our primary mission is to assist our Veteran community in applying for and obtaining compensation benefits through the US Department of Veterans Affairs (USDVA).

More about VSO

Last updated: 6/11/2020 10:56 AM