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Adult Protective Services (APS)

Published on: 3/30/2020 4:43 PM

Due to the current shelter-in-place order, our lobby is closed to the public until further notice.

To Report Adult Abuse:

Adult Protective Services APS 24/7 hotline remains operational, to accept reports of suspected or known abuse and neglect to Elders and Dependent Adults:

  • APS Hotline: 408-975-4900 or 1-800-414-2002
  • For Law Enforcement only: 408-975-4800

During the Coronavirus/COVID-19 Pandemic, Adult Protective Services is following State guidelines and is prioritizing APS response for the safety of everyone. For those at highest risk and in imminent danger, APS may coordinate with law enforcement or first responders as needed.



Annual Report: APS Fiscal Year 2017

Adult Protective Services is mandated by the State of California, Welfare and Institutions code to receive and investigate reports of abuse or neglect regarding elders (anyone age 65 or older) or dependent adults (ages 18 to 64 who because of mental or physical disability are unable to protect themselves and advocate on their own behalf). Adult Protective Services is available to respond to urgent situations 24 hours a day, 7 days a week. Adult Protective Services is staffed by Master’s level Social Workers who collaborate with elders, dependent adults, families and care providers to protect and prevent abuse, neglect or self neglect of elders and dependent adults.

Reportable Abuse Includes: from Welfare and Institution Code Section 15610
  • Physical: "Physical abuse means assault; battery; unreasonable physical constraint, or prolonged or continual deprivation of food or water; sexual assault; use of physical or chemical restraint or psychotropic medication for punishment, for a period beyond that for which the medication was ordered or for any purpose not authorized by the physician and surgeon."
  • Neglect: "The negligent failure of any person having the care or custody of an elder or dependent adult to exercise that degree of care that a reasonable person in a like position would exercise."
  • Financial: "Takes or assists in taking, secreting, appropriating, or retaining real or personal property of an elder or dependent adult to a wrongful use or with intent to defraud, or both."
  • Abandonment: "The desertion or willful forsaking of an elder or a dependent adult by anyone having care or custody of that person under circumstance in which a reasonable person would continue to provide care and custody."
  • Isolation: "Acts intentionally committed for the purpose of preventing, and that do serve to prevent, an elder or dependent adult from receiving his or her mail or telephone calls."
  • Abduction: "The removal from this state and the restraint from returning to this state, of any elder or dependent adult who does not have the capacity to consent to the removal from this state and the restraint from returning to this state, as well as the removal from this state or the restraint from returning to this state, of any conservatee without the consent of the conservator or the court."
  • Self Neglect: "The negligent failure of the person themselves to exercise that degree of care that a reasonable person in a like situation would exercise."
  • Other (non-mandated): e.g. deprivation of goods and services; psychological/mental