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Child Abuse Reporting and Investigation

Published on: 5/25/2018 10:50 AM

Child Abuse and Neglect Center

In cases of an immediate emergency, always call 911 for law enforcement intervention. Where the situation is not an emergency needing the police, reports should be made to the Child Abuse and Neglect Center:


Child Abuse and Neglect Center Phone Numbers
  • Santa Clara County Toll-Free Phone Number
    (833) SCC- KIDS (722-5437)​
  • San Jose Area
    (408) 299-2071
  • Gilroy / Morgan Hill Area
    (408) 683-0601
  • Palo Alto Area
    (650) 493-1186


The Department of Family and Children Services operates a Child Abuse and Neglect Center (CANC) which screens calls 24 hours a day, seven days a week, 365 days a year. Screening Social workers answer the telephone, in the office, from 8 a.m. until 10 p.m., and, after 9:45 p.m., an on-call social work supervisor takes over this function. After 6 p.m. there may only be one person on duty, and your call may go to voice mail to be returned as soon as possible in the order received by the CANC.​​