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Financial Assistance for Families with Dependent Children (CalWORKs)

Santa Clara County Social Services Agency wants to keep you safe & healthy.
Agencia de Servicios Sociales del Condado de Santa Clara quiere mantenerlo seguro y saludable.
Sở Xã Hội của Hạt Santa Clara muốn quý vị được an toàn va khỏe mạnh.

Lobbies are temporarily closed.
Recepciones temporalmente cerradas.
Sảnh chính tạm thời đóng cửa.

California Work Opportunity and Responsibility to Kids (CalWORKs) helps families with children and pregnant women in the last 6 months of pregnancy to meet basic needs.

CalWORKs provides time limited cash assistance, childcare and health care coverage. This program also helps you find and keep a job, pay for education, and provides other services that will support your family, even after leaving the program.

Are You Eligible?

If you are a parent or caretaker of children under age 19, or a woman in the last 6 months of pregnancy, you may be eligible for CalWORKs. This is based on family size, income, property, and special needs.

If eligible, you automatically qualify for Medi-Cal and may also qualify for CalFresh Food benefits if requested.

You can use the online tool See if I'm Eligible before completing an actual application to estimate your CalWORKs eligibility.

Once you apply a County Eligibility Worker will decide if you qualify.

If you have very limited cash and need housing, food, utilities, clothing, or medical care, you may be eligible to receive immediate short-term help. If your family needs this help, let us know right away.

Application Process

Application Process

Using Benefits

Using Your Benefits

Renewing Coverage

Keeping Your Benefits

Application Process

  1. Complete & Submit Application
  2. Get an Interview – A phone or in person interview will be scheduled with a County Eligibility Worker.
  3. Paper documents may be needed if income, citizenship or other information cannot be verified electronically or is questionable. For a list of paper documents that could be needed view Commonly Used Verification Documents.
  4. Within 45 Days of the day you apply, you will get a Notice of Action (NOA) in mail. This will let you know if your CalWORKs application was approved or denied.
  5. If approved, you will receive an Electronic Benefit Transfer (EBT) card in mail. You may arrange through your County Eligibility Worker to pick up your EBT card at a County office.

Using Your Benefits

Electronic Benefit Transfer (EBT) card

To use your CalWORKs benefits you will get a plastic EBT card, also known as the Golden State Advantage card. You can use it just like a debit or ATM card by entering a four-digit Personal Identification Number (PIN). For security the PIN will be sent in a separate mailing, follow instructions to change PIN.

How to check your EBT card balance, buying history and places to use your EBT card;

Protect yourself against scams, always keep your EBT card and PIN safe and secret. If you receive a text, email or phone call asking for your EBT card number or PIN, DO NOT provide your information, this is a SCAM!

If you lose your EBT card or are a victim of a scam call 1-877-328-9677.


Places Where You Can Use Your EBT Card

You can use your EBT card at any store or ATM that displays the Quest mark, to find locations visit: CA EBT Locator

Some locations charge a fee for using your EBT card, find out how to Get Your Cash Benefits at NO Cost!

Keeping Your Benefits

Regular Reporting

The County will send you a form in the mail every 6 months to report changes. These may be changes in your income, property or other factors that may affect your benefits. If you don't return the form your benefits will be stopped.

You can complete forms online through MyBenefitsCalWIN. For more info on How to Complete the Eligibility Status Report (SAR7) watch this video. You can choose the video in English, Spanish or Vietnamese.

The County will schedule a phone or in-person interview once a year.

Account Maintenance

If your mailing address or phone number change, please update your contact information through MyBenefitsCalWIN or contact your County Eligibility Worker.

CalWORKs Employment Services

CalWORKs Employment Services (CWES) is a free program that helps you gain skills, tools and training to find a living wage job. With certain exceptions, all those over 18 on CalWORKs must participate in the CWES program.

Your County Eligibility Worker will let you know if you must participate in the CWES program. Your County Employment Counselor will work with you on an employment plan. Even after you have found a job, you may be able to get services. Such as paying for childcare that will help you stay employed and move to better paying work.

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Things to Know
  
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Did you know? When you are on the CalWORKs program and participating in the CalWORKs Employment Services (CWES) program you have access to many different types of suppor​tive services, examples are: childcare, transportation, housing assistance, diaper assistance, interview/work clothes and assistance obtaining a Driver's License.​​​​​

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Frequently Asked Questions

How long should it take to process my CalWORKs application?
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The County must process CalWORKs applications within 45 days. However, many applications can be processed in less time depending on the family’s circumstances​.

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How much money will my family receive?
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The amount is determined by a County Eligibility Worker after taking into consideration your income, the number of eligible family members in your home, and income limits and available payment amount​.

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Does what I have in the bank and/or what I own affect my eligibility for CalWORKs?
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Resources, such as money in the bank does count when determining your CalWORKs eligibility. But certain resources are not counted, such as the home you live in. If you're in need of financial aid it is best to submit an application and let the County Worker determine if you are eligible for CalWORKs.

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Are there rules for immigrants to qualify for CalWORKs?
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Yes. To qualify for CalWORKs you must be a California resident and a US Citizen or a Qualified Non-Citizen.​

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Do I have to work when I’m receiving CalWORKs?
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Employment of CalWORKs participants is a major objective of the CalWORKs Program. Able-bodied adults are expected to find employment or participate in approved activities; employment-related education, training and/or job-search preparation through the CalWORKs Employment Services (CWES) program​.

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How long will CalWORKs last?
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CalWORKs generally gives cash aid to adults for 48 months. Children continue to receive cash aid after the 48-month limit.

Here are some reasons you may qualify to get CalWORKs benefits for more than 48 months:

  • Have a disability and do not get SSI.
  • Care for an ill or disabled person.
  • Are pregnant and unable to work.
  • Are 60 years old or older.
  • Are a child up to 19 years old, even if your parent(s) stop getting CalWORKs because they are over the 48-month limit.
  • Are a victim of domestic violence, or Live in Indian Country where at least 50% of the adults are unemployed.
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What if I am homeless?
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There are programs to help homeless families. Your County Eligibility Worker can tell you if qualify for homeless assistance​.

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Is CalWORKs known by any other names?
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Yes. CalWORKs may also be referred to as Temporary Assistance for Needy Families (TANF), which is the name for the federal program that funds CalWORKs​.

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What do I do if I have a question or a complaint about my application or case?
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  • Contact the County Worker that is handling your case. You will find their contact information of the top right corner of the last County Notice of Action (NOA).
  • If you are not satisfied with the response from your County Worker, ask to speak to a Supervisor.
  • If you are not satisfied with the response from a Supervisor;
  • You may request a free confidential case review from our County Ombudsman Office by emailing Ombudsman@ssa.sccgov.org.

    OR

    You have a right to ask for Hearing. To request a Hearing, follow the instructions on the back side of the County NOA you received.

    Fill out the back of the NOA and send or take page to;
    Appeals Unit
    County of Santa Clara Social Services
    333 W Julian St.
    San Jose, CA 95110-2335

    OR

    Call 1-800-952-5253
    TDD for hearing or speech impaired 1-800-952-8349

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Last updated: 9/30/2020 3:51 PM