When a mandated reporter or community member is concerned that abuse may be occurring, APS can provide consultation, information, and referral to other agencies. APS can also educate the public about reporting requirements and responsibilities under current laws.
An APS investigation occurs after a report has been made about suspected abuse or neglect and a social worker is assigned. The investigation focuses on assessing the client's well-being; living environment; support system; and their strengths. The allegations are examined and level of risk is assessed. A plan is developed with the client's participation, which may include arranging for emergency services, shelter, or medical care.
APS may request assistance from law enforcement for welfare checks or criminal investigations. The following may occur as a result:
APS social workers may provide referrals or linkage to community services, benefits, advocacy, or health care. They may arrange for services such as Meals on Wheels or transportation. Social workers also coordinate with family, friends, and other professionals to meet client needs. APS may request assistance from law enforcement for welfare checks or criminal investigations.
What should I know about confidentiality?
The identity of anyone who reports abuse is confidential and may be disclosed only among APS agencies and partners.
APS appreciates and depends on the community to provide information that protects older and dependent adults. We may not be able to provide information regarding abuse reports you make or the clients we serve. APS is bound by laws and principles that protect the rights of clients and their personal information.