The Whistleblower Program is not able to respond to emergencies. If you have an urgent concern related to the novel coronavirus/COVID-19, please see the guidelines below for options on seeking assistance.
- If you have an emergency, please call 9-1-1. The County of Santa Clara’s 24/7 Whistleblower Program cannot review and respond to emergencies.
- If you are sick and suspect you have COVID-19, please call your doctor. The County of Santa Clara’s 24/7 Whistleblower Program cannot diagnose any illness.
- Websites of the County of Santa Clara Public Health and the Center for Disease Control and Prevention offer extensive information and guidelines related to COVID-19.
- If you have specific concerns related to the novel coronavirus/COVID-19 by a non-County agency, please contact supervisors at that agency or call 2-1-1.
Complaints may be submitted 24/7/365 by telephone by calling the toll-free number (888) 302 7743. This number will direct all whistleblowers to an independent intake center retained by the County: Lighthouse Services. Intake operators are available 24 hours a day to receive complaints. Complaints may be submitted online to Lighthouse using this link.
In addition, complaints can be sent via email (email@example.com) or submitted via U.S. Mail to:
24/7 Whistleblower Program
P.O. Box 2331
San Jose, CA 95109
Please consider submitting your complaint through the toll free number or the online form using the link above. Complaints that are directly emailed may not include the information necessary to carry out an investigation.
Whistleblower reports may be submitted anonymously, however, anonymous complaints may be more difficult to address due to the inability to contact the source for further clarification. When you file your complaint over the phone or online you will be offered a report number and a four-digit PIN. You will then able to provide additional information, request a status update, submit documents and files, and communicate anonymously with the County's Whistleblower program.
If you would prefer to file a complaint in another language such as Spanish, Vietnamese, Tagalog, or Mandarin/Chinese, please call 1-888-302-7743. An interpreter will be able to assist you to report the incident and file your complaint.
Si Usted prefiere hacer una queja en otro idioma, tales como el español, el vietnamita, el tagalo o el mandarín, por favor llame al 1-888-302-7743. Un intérprete estará disponible para ayudarle a reportar el incidente y a someter su queja.
Nếu quý vỵ muốn gửi lời khiếu nại bằng ngôn ngữ khác như tiếng Việt, tiếng Mễ, tiếng Quan Thoại hoặc tiếng Philipin, vui lòng gọi 1-888-302-7743. Thông dịch viên của chúng tôi sẽ hỗ trợ quý vỵ trong vấn đề này.
Kung gusto mong magsampa ng reklamo sa ibang wika tulad ng Espanyol, Vietnamese, Tagalog, o Mandarin/Tsino, pakitawagan ang 1-888-302-7743. Tutulungan ka ng interpreter na iulat ang insidente at isampa ang iyong reklamo.